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Delivery to a relay point free from 60€ of purchase in France, Belgium and Luxembourg. Free home delivery from 80€ of purchase in France.
Delivery to a relay point free from 60€ of purchase in France, Belgium and Luxembourg. Free home delivery from 80€ of purchase in France.

Delivery

How long will it take for my package to be shipped?

Packages are shipped within 2 to 4 business days after receipt of your payment.

Can I choose the delivery company?

You have two options. Home delivery, Colissimo or delivery to Relay Points, Mondial Relay . Deliveries are made by a logistics and distribution company called Wing. Your location may not allow the use of Mondial Relay.

For Mondial Relay deliveries, shipping costs remain free for customers in France, Monaco, and now also in Belgium, for any order of €60 or more.

Colissimo Mondial Relay
Shipping cost €9.90 €5.90
Free for purchases over 80€ 60€
Weight Limit 20kg 20kg

 

There is no weight limit for purchases over €250.

 

Can I track my package sent by KIOKO?

After your package is shipped, you will receive an email with a tracking number and delivery status. You will not receive an estimated delivery date. Make sure someone is at home on the day of delivery, as you will need to sign to receive your package. We will do our best to accommodate any inquiries regarding the delay of your package.

I did not get my package.

If your package is damaged or lost, or if you are not home, it may not be delivered. In this case, please contact your post office in case of Colissimo. If your package is not delivered within 30 days, please contact KIOKO.

I live on the island of Martinique, how long will it take for my package to arrive?

For the islands of Guadeloupe, Martinique, Saint-Pierre-et-Miquelon, French Guiana, Réunion and Saint-Martin, the delivery time is generally 6 to 8 working days. You can check the delivery status from the URL in the tracking number confirmation email.

I live in Belgium, what is the delivery time?

Parcels outside FRANCE are generally delivered within 4 to 7 working days from the date of receipt of the shipping notice. However, depending on the delivery address, the time may be longer. (Please note that delays may occur if there is a problem).

What are the shipping costs to countries other than France and Monaco?

For abroad, please refer to the tables below.

Within the EU

Colissimo home delivery

 

Weight Zone 1 Zone 2 Zone 3 Zone 4
0,5kg 10,00€ 11,50€ 12,80€ 16,50€
1kg 12.30€ 14,70€ 15,90€ 20,20€
2kg 13.10€ 16,40€ 17,80€ 22,20€
3kg 14,10€ 17,50€ 19,40€ 24,40€
4kg 15,00€ 18,50€ 21,40€ 27,30€
5kg 15,90€ 19,50€ 23,40€ 33,00€
6kg 16,80€ 20,40€ 30,80€ 37,30€
7kg 17,70€ 21,50€ 32,60€ 42,50€
8kg 18,60€ 22,40€ 34,20€ 48,80€
9kg 19,50€ 23,40€ 35,90€ 52,50€
10kg 20,30€ 24,30€ 37,50€ 57,00€
15kg 25,40€ 29,60€ 46,80€ 77,10€
20kg 30,40€ 34,70€ 55,90€ 90,40€
25kg 35,50€ 39,80€ 65,10€ 107,80€
30kg 40,60€ 45,00€ 67,70€ 124,30€

 

 

 Zone 1 Zone 2   Zone 3  Zone 4
Germany Austria Denmark Croatia
Belgium Spain Estonia Finland
Luxembourg Italy Hungary Greece
The Netherlands Portugal Latvia Malta
Lithuania Romania
Poland Balearic Islands
Czech Republic
Slovakia
Slovenia
Sweden
Swiss

We currently cannot deliver to Switzerland due to a tax problem.

For Overseas

Weight OM 1 OM 2
0.5kg 12.60€ 15.00€
1kg 19.10€ 23.30€
2kg 26.10€ 41.50€
3kg 33.10€ €59.60
4kg 40.10€ 74.40€
5kg 45.00€ 91.70€
6kg 54.00€ 110.10€
7kg 61.00€ 132.20€
8kg 66.40€ 146.40€
9kg 73.00€ 161.20€
10kg 80.90€ 178.50€
15kg 113.40€ €272.80
20kg 146.00€ €346.90
25kg 182.60€ €428.70
30kg €220.70 €513.80


OM 1 OM 2
Guadeloupe New Caledonia
Martinique French Polynesia
Meeting Wallis and Furtuna
Guyana Southern Lands
Mayotte
Saint-Martin
Saint Pierre and Miquelon
Saint Barthélemy

*Please note that there may be customs fees to be paid with your customs office.

Mondial Relay Delivery to Relay Points

 

 

Weight Spain Germany Netherlands
0.5kg 5.60 € 7.00 € 9.00 €
1kg 5.80 € 7.00 € 9.00 €
2kg 6.10 € 8.00 € 9.80 €
3kg 6.70 € 9.20 € 10.10 €
5kg 7.60 € 11.40 € 12.90 €
7kg 8.60 € 13.60 € 14.70 €
10kg 10.60 € 16.90 € 19.40 €
15kg 14.00 € 22.70 € 27.90 €
20kg 15.70 € 35.60 € 39.90 €
25kg 21.10 € 35.60 € 44.30 €
30kg 22.60 € 35.60 € 44.30 €

 

Weight Portugal Austria Italy 
0.5kg 11.20 € 11.20 € 14.40 €
1kg 12.90 € 11.20 € 14.40 €
2kg 13.90 € 12.90 € 14.60 €
3kg 17.80 € 13.90 € 17.10 €
5kg 21.30 € 17.80 € 19.70 €
7kg 26.50 € 21.30 € 23.20 €
10kg 33.40 € 26.50 € 28.60 €
15kg 38.90 € 33.40 € 37.50 €
20kg 44.60 € 38.90 € 49.50 €
25kg 48.30 € 44.60 € 53.20 €
30kg 48.30 € 48.30 € 55.50 €