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Delivery

How long does my package be shipped?

Under 2 to 4 working days after receipt of your payment.

Unfortunately, you cannot choose the delivery company. Delivery is made by a logistics and distribution company called Wing. The delivery is made only with Colissimo.

After shipping your package, you will receive an email with a tracking number and the delivery status. You will not receive an estimated delivery date. Make sure that someone is present at home on delivery day, as you will have to sign to receive your package. We will do our best to respond to any request regarding the delay in your package.

If your package is damaged or lost, or if you are not at home, it may not be delivered. In this case, please contact your post office in case of Colissimo. If your package is not delivered within 30 days, please contact KIOKO.

I live on the island of Martinique, how long will it take for my package to arrive?

For the islands of Guadeloupe, Martinique, Saint-Pierre-et-Miquelon, French Guyana, Reunion and Saint-Martin, the delivery time is generally 6 to 8 working days. You can check the delivery condition from the URL appearing in the follow-up of the tracking number.

I live in Belgium, what is the delivery time?

Packages outside of France are generally delivered within 4 to 7 working days from the date of receipt of the shipping notice. However, depending on the delivery address, the deadline may be longer. (Please note that delays may occur in the event of a problem).

Maximum weight per order?

For orders placed for metropolitan France, Monaco there is no limit.

For overseas orders or Europe the weight limit per order is 30kg. To go beyond it will have to be placed several orders.

What are the shipping costs?

Shipping costs is € 6.50. If you buy more than € 60, delivery will be free everywhere in France. If you only buy with a coupon, shipping costs are your responsibility, even if the purchase is greater than € 60.

For abroad, please refer to the tables below.

Within the EU

 

Weight Zone 1 Zone 2 Zone 3 Zone 4
0,5 7,50€ 8,75€ 9,90€ 11,60€
1 9,25€ 11,25€ 12,50€ 14,50€
2 10,00€ 13,00€ 14,00€ 16,00€
3 10,50€ 13,50€ 15,50€ 17,50€
4 11,50€ 14,50€ 17,00€ 20,00€
5 12,00€ 15,00€ 18,50€ 24,00€
6 13,00€ 16,00€ 25,00€ 27,50€
7 13,50€ 17,00€ 26,50€ 31,50€
8 14,50€ 17,50€ 27,50€ 36,00€
9 15,25€ 18,50€ 29,00€ 39,00€
10 16,00€ 19,50€ 30,00€ 42,50€
15 20,00€ 24,00€ 38,00€ 58,00€
20 24,50€ 28,00€ 46,00€ 68,00€
25 28,50€ 32,00€ 54,00€ 81,00€
30 33,00€ 36,50€ 56,00€ 94,00€


Zone 1 Zone 2 Zone 3 Zone 4
Germany Austria Denmark Croatia
Belgium Spain Estonia Finland
Luxembourg Italy Hungary Greece
Netherlands Portugal Latvia Malta
Lithuania Romania
Poland
Czech Republic
Slovakia
Slovenia
Sweden
Swiss

Swiss 

To overseas

Weight OM 1 OM 2
0.5kg 8,00€ 9,50€
1kg 12,50€ 15,50€
2kg 17,50€ 28,55€
3kg 22,55€ 41,50€
4kg 27,50€ 52,50€
5kg 31,00€ 65,00€
6kg 37,50€ 81,00€
7kg 42,50€ 94,00€
8kg 46,50€ 104,00€
9kg 51,50€ 115,00€
10kg 57,00€ 127,00€
15kg 80,50€ 195,00€
20kg 104,00€ 248,00€
25kg 126,00€ 307,00€
30kg 157,00€ 368,00€


OM 1 OM 2
Guadeloupe New Caledonia
Martinique French Polynesia
Meeting Wallis and Furtuna
Guyana Southern lands
Mayotte
Saint-Martin
Saint-Pierre-et-Miquelon
Saint-Barthélemy