How long will it take for my package to be shipped?
Packages are shipped within 2 to 4 business days after receipt of your payment.
Can I choose the delivery company?
You have two options. Home delivery, Colissimo or delivery to Relay Points, Mondial Relay . Deliveries are made by a logistics and distribution company called Wing. Your location may not allow the use of Mondial Relay.
For Mondial Relay deliveries, shipping costs remain free for customers in France, Monaco, and now also in Belgium, for any order of €60 or more.
Colissimo | Mondial Relay | |
Shipping cost | €9.90 | €5.90 |
Free for purchases over | 80€ | 60€ |
Weight Limit | 20kg | 20kg |
There is no weight limit for purchases over €250.
Can I track my package sent by KIOKO?
After your package is shipped, you will receive an email with a tracking number and delivery status. You will not receive an estimated delivery date. Make sure someone is at home on the day of delivery, as you will need to sign to receive your package. We will do our best to accommodate any inquiries regarding the delay of your package.
I did not get my package.
If your package is damaged or lost, or if you are not home, it may not be delivered. In this case, please contact your post office in case of Colissimo. If your package is not delivered within 30 days, please contact KIOKO.
I live on the island of Martinique, how long will it take for my package to arrive?
For the islands of Guadeloupe, Martinique, Saint-Pierre-et-Miquelon, French Guiana, Réunion and Saint-Martin, the delivery time is generally 6 to 8 working days. You can check the delivery status from the URL in the tracking number confirmation email.
I live in Belgium, what is the delivery time?
Parcels outside FRANCE are generally delivered within 4 to 7 working days from the date of receipt of the shipping notice. However, depending on the delivery address, the time may be longer. (Please note that delays may occur if there is a problem).
What are the shipping costs to countries other than France and Monaco?
For abroad, please refer to the tables below.
Within the EU
Colissimo home delivery
Weight | Zone 1 | Zone 2 | Zone 3 | Zone 4 |
0,5kg | 10,00€ | 11,50€ | 12,80€ | 16,50€ |
1kg | 12.30€ | 14,70€ | 15,90€ | 20,20€ |
2kg | 13.10€ | 16,40€ | 17,80€ | 22,20€ |
3kg | 14,10€ | 17,50€ | 19,40€ | 24,40€ |
4kg | 15,00€ | 18,50€ | 21,40€ | 27,30€ |
5kg | 15,90€ | 19,50€ | 23,40€ | 33,00€ |
6kg | 16,80€ | 20,40€ | 30,80€ | 37,30€ |
7kg | 17,70€ | 21,50€ | 32,60€ | 42,50€ |
8kg | 18,60€ | 22,40€ | 34,20€ | 48,80€ |
9kg | 19,50€ | 23,40€ | 35,90€ | 52,50€ |
10kg | 20,30€ | 24,30€ | 37,50€ | 57,00€ |
15kg | 25,40€ | 29,60€ | 46,80€ | 77,10€ |
20kg | 30,40€ | 34,70€ | 55,90€ | 90,40€ |
25kg | 35,50€ | 39,80€ | 65,10€ | 107,80€ |
30kg | 40,60€ | 45,00€ | 67,70€ | 124,30€ |
Zone 1 | Zone 2 | Zone 3 | Zone 4 |
Germany | Austria | Denmark | Croatia |
Belgium | Spain | Estonia | Finland |
Luxembourg | Italy | Hungary | Greece |
The Netherlands | Portugal | Latvia | Malta |
Lithuania | Romania | ||
Poland | Balearic Islands | ||
Czech Republic | |||
Slovakia | |||
Slovenia | |||
Sweden | |||
Swiss |
We currently cannot deliver to Switzerland due to a tax problem.
For Overseas
Weight | OM 1 | OM 2 |
0.5kg | 12.60€ | 15.00€ |
1kg | 19.10€ | 23.30€ |
2kg | 26.10€ | 41.50€ |
3kg | 33.10€ | €59.60 |
4kg | 40.10€ | 74.40€ |
5kg | 45.00€ | 91.70€ |
6kg | 54.00€ | 110.10€ |
7kg | 61.00€ | 132.20€ |
8kg | 66.40€ | 146.40€ |
9kg | 73.00€ | 161.20€ |
10kg | 80.90€ | 178.50€ |
15kg | 113.40€ | €272.80 |
20kg | 146.00€ | €346.90 |
25kg | 182.60€ | €428.70 |
30kg | €220.70 | €513.80 |
OM 1 | OM 2 |
Guadeloupe | New Caledonia |
Martinique | French Polynesia |
Meeting | Wallis and Furtuna |
Guyana | Southern Lands |
Mayotte | |
Saint-Martin | |
Saint Pierre and Miquelon | |
Saint Barthélemy |
*Please note that there may be customs fees to be paid with your customs office.
Mondial Relay Delivery to Relay Points
Weight | Spain | Germany | Netherlands |
0.5kg | 5.60 € | 7.00 € | 9.00 € |
1kg | 5.80 € | 7.00 € | 9.00 € |
2kg | 6.10 € | 8.00 € | 9.80 € |
3kg | 6.70 € | 9.20 € | 10.10 € |
5kg | 7.60 € | 11.40 € | 12.90 € |
7kg | 8.60 € | 13.60 € | 14.70 € |
10kg | 10.60 € | 16.90 € | 19.40 € |
15kg | 14.00 € | 22.70 € | 27.90 € |
20kg | 15.70 € | 35.60 € | 39.90 € |
25kg | 21.10 € | 35.60 € | 44.30 € |
30kg | 22.60 € | 35.60 € | 44.30 € |
Weight | Portugal | Austria | Italy |
0.5kg | 11.20 € | 11.20 € | 14.40 € |
1kg | 12.90 € | 11.20 € | 14.40 € |
2kg | 13.90 € | 12.90 € | 14.60 € |
3kg | 17.80 € | 13.90 € | 17.10 € |
5kg | 21.30 € | 17.80 € | 19.70 € |
7kg | 26.50 € | 21.30 € | 23.20 € |
10kg | 33.40 € | 26.50 € | 28.60 € |
15kg | 38.90 € | 33.40 € | 37.50 € |
20kg | 44.60 € | 38.90 € | 49.50 € |
25kg | 48.30 € | 44.60 € | 53.20 € |
30kg | 48.30 € | 48.30 € | 55.50 € |