How long does my package be shipped?
Under 2 to 4 working days after receipt of your payment.
Unfortunately, you cannot choose the delivery company. Delivery is made by a logistics and distribution company called Wing. The delivery is made only with Colissimo.
After shipping your package, you will receive an email with a tracking number and the delivery status. You will not receive an estimated delivery date. Make sure that someone is present at home on delivery day, as you will have to sign to receive your package. We will do our best to respond to any request regarding the delay in your package.
If your package is damaged or lost, or if you are not at home, it may not be delivered. In this case, please contact your post office in case of Colissimo. If your package is not delivered within 30 days, please contact KIOKO.
I live on the island of Martinique, how long will it take for my package to arrive?
For the islands of Guadeloupe, Martinique, Saint-Pierre-et-Miquelon, French Guyana, Reunion and Saint-Martin, the delivery time is generally 6 to 8 working days. You can check the delivery condition from the URL appearing in the follow-up of the tracking number.
I live in Belgium, what is the delivery time?
Packages outside of France are generally delivered within 4 to 7 working days from the date of receipt of the shipping notice. However, depending on the delivery address, the deadline may be longer. (Please note that delays may occur in the event of a problem).
Maximum weight per order?
For orders placed for metropolitan France, Monaco there is no limit.
For overseas orders or Europe the weight limit per order is 30kg. To go beyond it will have to be placed several orders.
What are the shipping costs?
Shipping costs is € 6.50. If you buy more than € 60, delivery will be free everywhere in France. If you only buy with a coupon, shipping costs are your responsibility, even if the purchase is greater than € 60.
For abroad, please refer to the tables below.
Within the EU
| Weight | Zone 1 | Zone 2 | Zone 3 | Zone 4 |
| 0,5 | 7,50€ | 8,75€ | 9,90€ | 11,60€ |
| 1 | 9,25€ | 11,25€ | 12,50€ | 14,50€ |
| 2 | 10,00€ | 13,00€ | 14,00€ | 16,00€ |
| 3 | 10,50€ | 13,50€ | 15,50€ | 17,50€ |
| 4 | 11,50€ | 14,50€ | 17,00€ | 20,00€ |
| 5 | 12,00€ | 15,00€ | 18,50€ | 24,00€ |
| 6 | 13,00€ | 16,00€ | 25,00€ | 27,50€ |
| 7 | 13,50€ | 17,00€ | 26,50€ | 31,50€ |
| 8 | 14,50€ | 17,50€ | 27,50€ | 36,00€ |
| 9 | 15,25€ | 18,50€ | 29,00€ | 39,00€ |
| 10 | 16,00€ | 19,50€ | 30,00€ | 42,50€ |
| 15 | 20,00€ | 24,00€ | 38,00€ | 58,00€ |
| 20 | 24,50€ | 28,00€ | 46,00€ | 68,00€ |
| 25 | 28,50€ | 32,00€ | 54,00€ | 81,00€ |
| 30 | 33,00€ | 36,50€ | 56,00€ | 94,00€ |
| Zone 1 | Zone 2 | Zone 3 | Zone 4 |
| Germany | Austria | Denmark | Croatia |
| Belgium | Spain | Estonia | Finland |
| Luxembourg | Italy | Hungary | Greece |
| Netherlands | Portugal | Latvia | Malta |
| Lithuania | Romania | ||
| Poland | |||
| Czech Republic | |||
| Slovakia | |||
| Slovenia | |||
| Sweden | |||
| Swiss |
Swiss
To overseas
| Weight | OM 1 | OM 2 |
| 0.5kg | 8,00€ | 9,50€ |
| 1kg | 12,50€ | 15,50€ |
| 2kg | 17,50€ | 28,55€ |
| 3kg | 22,55€ | 41,50€ |
| 4kg | 27,50€ | 52,50€ |
| 5kg | 31,00€ | 65,00€ |
| 6kg | 37,50€ | 81,00€ |
| 7kg | 42,50€ | 94,00€ |
| 8kg | 46,50€ | 104,00€ |
| 9kg | 51,50€ | 115,00€ |
| 10kg | 57,00€ | 127,00€ |
| 15kg | 80,50€ | 195,00€ |
| 20kg | 104,00€ | 248,00€ |
| 25kg | 126,00€ | 307,00€ |
| 30kg | 157,00€ | 368,00€ |
| OM 1 | OM 2 |
| Guadeloupe | New Caledonia |
| Martinique | French Polynesia |
| Meeting | Wallis and Furtuna |
| Guyana | Southern lands |
| Mayotte | |
| Saint-Martin | |
| Saint-Pierre-et-Miquelon | |
| Saint-Barthélemy |