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To access your account, check the activation email from KIOKO and click on Activate your account

Delivery

How long does it take for my package to be shipped?

Parcels are shipped within 2 to 4 working days after receiving your payment.

Can I choose the delivery company?

Unfortunately, you can not choose the delivery company. Delivery are made by a logistics and distribution company called Cubyn. Cubyn has established partnerships with Colissimo, Private Parcel, Chronopost, TNT, DHL and World Relay. The delivery company will be determined based on your location and the total amount of purchased products.

Can I follow my package sent by KIOKO?

After shipping your package, you will receive an email with a tracking number and the status of delivery. You will not receive an estimated delivery date. Make sure someone is present at home on the day of delivery, because you will have to sign to receive your package. We will do our best to meet any request for the delay of your package.

I did not get my package.

If your package is damaged or lost, or if you are not at home, it may not be delivered. In this case, please contact your post office in case of Colissimo or your store in case of private parcel (within a radius of 5 km). If your package is not delivered within 30 days, please contact KIOKO.

I live on the island of Martinique, how long will it take for my parcel to arrive?

For the islands of Guadeloupe, Martinique, Saint-Pierre-et-Miquelon, French Guiana, Reunion and Saint-Martin, the delivery time is usually 6 to 8 working days. You can check the status of the delivery from the URL in the confirmation e-mail of the tracking number.

I live in Belgium, what is the delivery time?

Parcels outside of France are generally delivered within 4 to 7 working days from the date of receipt of the shipping notice. However, depending on the delivery address, the delay can be longer. (Please note that delays can occur in case of problems).

What are the shipping costs?

Shipping costs are 6.50 €. If you buy more than 60 €, the delivery will be free throughout France. If you buy only with a coupon, the shipping costs are your responsibility, even if the purchase is greater than 60 €.

For abroad, please refer to the table below.

Within the EU

0 € to 60 € 60 € to 80 € 80 € to 120 € More than 120 €
10€ 15€ 15€ 20€

 

Outside the EU

0 € to 60 € 60 € to 80 € 80 € to 120 € More than 120 €
10€ 15€ 15€ 30€

 

FRANCE DOM

0 € to 60 € 60 € to 80 € 80 € to 120 € More than 120 €
30€ 30€ 50€ 50

 

Delivery country

Germany, Portugal, Malta, Monaco, Austria, Czech Republic, Hungary, Andorra, Belgium, Sweden, Slovenia, Spain, Switzerland, Finland, Denmark, Greece, Slovakia, Italy, Croatia, Luxembourg, Cyprus, Netherlands, Estonia, Poland , Liechtenstein, Lithuania